![]() ![]() If you imported video into HQ, what is the source of the video?.Are you able to play back recorded video in HQ?.If none of these suggestions work for you, please send us a Bug Report (Help > Send Bug Report) and include the answers to the questions below: Try to manually install the LT1000 drivers.Turn of your laptops sleep mode so video does not get interrupted.Disable any webcams or cameras built into the computer and its drivers in your Windows device manager.Try running HQ as administrator and make sure you have access to the job space location.Clean your camera head to assure your live video is viewable.The video software that comes with GoPro cameras can sometimes cause issues. Try uninstalling other video players (Windows media player is ok). You may have 3rd party video software that is interfering with video.You can change video quality by going to Settings > Video and change the quality from MP4 to MJPEG.Make sure “Allow HQ to control video codec” is selected. Change the video settings by going to Settings > Video.Other open programs or processes can affect HQ performance. Temporarily shut down any CPU intensive software like antivirus programs running in the background that may be interfering with HQ.If it works on a different computer, it may be something specific to that computer that would be difficult to diagnose. Install HQ on a different computer and try getting live video.You can update equipment via HQ or use the Troubleshooting Tools located in the top left HQ toolbar from the main HQ screen. If you are getting beeping noises or flashing lights, it may be a power issue (check battery or AC power connection) or the LT1000 may need a software (firmware update).Verify all cable, USB, and power connections are good and try a different USB port on your computer. If you are getting a blue screen for live video, it usually means your cable connection is no good.You may have to unplug and reboot computer and LT1000 for change to take affect. Go into your Windows 10 settings, select Privacy, Camera, Turn on the Allow apps to access your camera toggle switch. Windows 10 updates may have changed this without notice. If you are unable to see LIVE VIDEO in HQ and a RIDGID LT1000: ![]()
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