![]() I've had to open an official dispute with my credit card company, and no telling when it will be resolved. ANY legitimate business can simply issue the refund when they see the mistake. I contacted the manager of the store, Allie (not sure about spelling), again this past week to check on the refund since I'd not heard anything, and she said they had contacted the company that handles their credit card transactions and they were waiting on a letter from that credit card company to issue my refund.and she said, quote, "We have a lot of problems with them sometimes." That is just plain and simply a runaround and an attempt to keep an extra $270.91. She said it might take a few days but they would call when it was handled. They charged this amount on my credit card twice, and after discussing with my bank, I contacted the manager and asked that it be refunded. The cost of the overnight rate was $270.91. A friend of mine left a laptop at my house and I had to overnight FedEX it, and I used this place. User ( 11:01) Very highly caution everyone to NOT use this business. Lol User ( 18:46) The Representative was very helpful. Better than going to my post office I hate my post office. User ( 16:29) I love it never have a problem and have used them to ship stuff several times. User ( 00:19) 10 pages back and front $6 to print out. But this is the worst service I've experienced in a long time. Would definitely just recommend the extra trip to a post office. They pile everyone's packages in a corner. I called the store and they had confirmed it arrived (suspiciously at the same exact time I had called.). ![]() I waited a few weeks but my friend never received the package I shipped. They were on their cell phones as they worked, very disinterested in the job, and not very attentive to customers. The young boys at the counter were not very helpful. User ( 22:18) I tried shipping a book to a friend during the holidays. Services are low cost and the folks who work there are always friendly and patient. User ( 16:17) Third time using this place. User ( 19:38) Hours of operation on website and door are NOT accurate. It is a great alternative to the Post Office that is always crowded and slow. I was even able to make a photo copies and surf the internet if needed. Thank you! User ( 18:20) This place is very convenient and has the potential to serve all of my needs when it comes to shipping and postage. I'm going to stop by to speak to a manager once we receive the envelope back so they can see how it was mislabeled, and so it doesn't happen again to someone else! User ( 02:20) They always have what I need, was desperate for birthday party bags for a birthday party next door Soul Collections Sewing Lounge & they had it! I didn't have to walk all the way to Franklin Ave in all the heat. A nightmare! It's been 2 weeks and we are still trying to retrieve it. The label they put on the envelope didn't scan correctly with usps and it is being sent back and forth between manhattan and brooklyn. ![]() ![]() User ( 11:54) They lost our marriage license! I purchased tracking and first class shipping on our envelope at Imail and more and it never arrived to the city clerk. I can always get answers to my questions and solutions whenever i'm there. Thanks! User ( 19:36) Overall a great store., I always try to come by when the gentleman is there because he's great at what he does and he's very patient and handles situations very well, especially when people are being snobby. But Alicia was fast, incredibly knowledgeable, and patient when I couldn't decided on a shipping method. What Other Say: User ( 00:14) Best service I've ever had shipping something. ![]()
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